FAQs
FAQs – Frequently Asked Questions
1. Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. ✔️ Secure Checkout is guaranteed.
Q: Can I change or cancel my order after placing it?
A: Orders are processed quickly to ensure fast shipping. If you need to modify or cancel your order, please contact us within 1 hour of purchase.
Q: Will I receive a confirmation after placing my order?
A: Yes! You will receive a confirmation email with your order details. If you don’t receive it, please check your spam folder or contact us.
2. Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping within the United States (4-8 business days).
Q: Do you offer express shipping?
A: Yes, express shipping (1-2 business days) is available for an additional $25.
Q: Do you ship internationally?
A: Yes! We ship worldwide. International shipping rates and delivery times vary based on location, typically 3-14 business days.
Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number to monitor your delivery status.
3. Returns, Exchanges & Refunds
Q: What is your return policy?
A: We offer free returns, but customers are responsible for the return shipping cost. Items must be in original condition, unworn, with tags attached. Returns must be initiated within 30 days of delivery.
Q: How do I initiate a return?
A: Contact our customer support team with your order number, and we will guide you through the return process.
Q: Do you offer exchanges?
A: Yes! Exchanges are completely free, and we will cover all shipping costs.
Q: When will I receive my refund?
A: Once we receive your returned item, refunds will be processed within 5-7 business days to your original payment method.
4. Products & Sizing
Q: How do I know my size?
A: Please refer to our size guide on each product page for accurate measurements. If you need further assistance, feel free to contact us.
Q: Are your products ethically made?
A: Yes! We are committed to sustainable fashion and ethical manufacturing practices.
5. Customer Support
Q: How can I contact customer service?
A: You can reach us via email at customer@nailuna.com.ua. We typically respond within 24 hours.
Q: What if I received a damaged or incorrect item?
A: We sincerely apologize for any inconvenience. Please contact us immediately with photos of the issue, and we will resolve it as quickly as possible.
