We are committed to providing a 100% Satisfaction Guarantee and ensuring that you love your purchase. If, for any reason, you are not completely satisfied, we offer a seamless return, exchange, and refund process.

RETURNS

✔️ You may return items within 14 days of delivery.

✔️ Products must be unworn, unwashed, and in their original condition with all tags attached.

✔️ Returns can be initiated directly through your personal account on our website. Alternatively, you may contact our Customer Care at customer@nailuna.com.ua, and we will provide detailed return instructions, including the return address in New Jersey.

✔️ We do not charge a restocking fee; however, return shipping costs are the responsibility of the customer.

EXCHANGES

✔️ If you need a different size or style, we are happy to exchange your item free of charge.

✔️ We will cover all shipping costs for sending the exchanged item to you.

✔️ Once we receive your returned piece, we will process your exchange immediately.

REFUNDS

✔️ Once your return is received and inspected, we will issue a refund to your original payment method within 5-7 business days.

✔️ Refunds cover the full purchase amount, excluding the original shipping cost (if applicable).

✔️ If you used a discount code on your purchase, the refund amount will reflect the actual discounted price paid at checkout.

✔️ You will receive a confirmation email once your refund has been processed.

If you have any questions regarding returns, exchanges, or refunds, feel free to contact our customer support team for assistance.